Automation Emails for Triggers in Okta Are Sent Only Once
Last Updated:
Administration
Okta Classic Engine
Okta Identity Engine
Overview
Automation emails for triggers such as user inactivity or password expiration are sent only once instead of on a recurring basis. This behavior occurs when the trigger condition reaches the specified time period.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Workflow
- Automations
Cause
The automation triggers when the specified time period elapses. The process is designed to run once upon meeting the trigger condition and does not re-evaluate whether the user has taken action.
Solution
Why do Okta automation emails deliver only once?
Sending automation emails only once is the expected behavior as designed. Okta plans to deprecate the Automations page. No deadline has been established for this change.
