Update the Administrator Phone Contact Number When Working With Okta Support
Last Updated:
Administration
Okta Identity Engine
All Engines
Okta Classic Engine
Overview
Administrators needing to update the phone number associated with the contact profile can modify the preferred contact number field during the case creation process in the Support Center. This ensures Okta Support uses the correct phone number when reaching out regarding support cases.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Support Center
Solution
How is the admin phone number updated for Okta Support?
Navigate to the Support Center from the Okta Admin Console and update the preferred contact number field when opening a new support case.
- In the Okta Admin Console, click the ? icon and select Help Center.
- Click Get Support in the lower-right corner and choose Open a Case.
- Under the Contact Information section, enter the new phone number in the Preferred Contact Number field.
- Click Open case. Okta associates the entered phone number with the contact for future Okta Support interactions.
