Okta User Imported From Active Directory Does Not Receive Welcome Email
Last Updated:
Overview
An Okta user imported from Active Directory (AD) does not receive a welcome email if the account remains in a staged status. Okta sends the welcome email only when the account status changes to active. To resolve this, activate the user account to trigger the welcome email.
Applies To
- Okta Identity Engine (OIE)
- Okta Classic Engine
- Directories
- Active Directory (AD)
- User Activation
Cause
The imported user account is in a staged status. Okta sends welcome emails only to active accounts.
Solution
When does an imported Active Directory user receive a welcome email?
Okta sends the welcome email to a new user imported from AD when the account status changes to active. Okta does not send the email to users in the staged status.
What steps activate the user account to trigger the welcome email?
Locate the staged user in the Okta Admin Console and activate the account to trigger the welcome email.
- Navigate to Directory, and then select People in the Okta Admin Console.
- Choose the user, and then select Activate.
- Confirm the activation to change the account status to active.
NOTE: The user does not need to click the Activate Okta Account link in the welcome email because the account is already active.
