Create an Okta Support Center Account

Creating an Okta Support Center account provides access to self-help resources, which include the Okta Community, Product Hubs, and Customer Success Hub, and allows users to open support cases. Register for an Okta Digital Experience account through the Okta Support Center portal to gain access to these resources.

• Okta Support Center
• Okta Digital Experience
• Okta for Government Moderate
• Customer Identity Solution (CIS)

How is an Okta Support Center account created?

Navigate to the Okta Support Center, select the login option, and complete the sign-up process to create an Okta Digital Experience account.

1. Visit the Okta Support Center at okta-support.pixtulate.com.
2. Select Log in at the top right of the page.
3. Select Continue with Okta Workforce Identity.
   
4. In the Not yet an Okta customer? section, select Sign in or Create an account.
   NOTE: This step also applies to Okta for Government Moderate environments requiring access to the Community. To open a case, sign in through the admin dashboard.
   
5. Select Sign up.
   
6. Enter the required information, and click Sign up. A confirmation email will be sent.
   
7. Verify the email address and select one of the following authentication methods: Auth0 Guardian App, Google Authenticator, or Security Key.
   
8. The browser will redirect to the Okta Support Center.

What steps resolve account access issues?

If login or account recovery issues are occurring, contact the appropriate administrator or the Okta Community team to resolve login or account recovery issues.

• Okta users must contact the respective Okta administrator with the required access and permissions for further assistance.
• Okta administrators who are the sole user administrator and need assistance or guidance with MFA-enablement can send an email to community@okta.com from the associated address.