The password expiring page shows L10n_ERROR{}[idx.password.expiring.message] instead of the expected password expiration text when users access the page through a custom URL domain. The message displays correctly when users access the page through the Okta subdomain. After adding the brandName setting to the Sign-in Widget configuration, the password expiring page shows the expected text.

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Password expire
• Custom Domain
• Customizations
• Sign in page

The custom URL domain renders the password expiring prompt without a configured brandName value, so the prompt displays the incorrect L10n_ERROR{}[idx.password.expiring.message] message instead of the expected password expiration text.

How is the L10n_ERROR password expiring page message corrected?

Add the brandName setting to the Sign-in Widget configuration to render the password expiring message correctly.

1. Open the Sign-in Widget configuration script.
2. Add the brandName line to the config object:

   <script type="text/javascript">
           // "config" object contains default widget configuration
           // with any custom overrides defined in the admin settings.
           var config = OktaUtil.getSignInWidgetConfig();
           config.brandName = "Okta org etc… ";

3. Save the change and test the password expiring page on the custom URL domain.

Check the Okta Sign-In Widget brandName documentation for more details about this setting.

How does the brandName setting affect the message?

The brandName setting controls the brand or company name that appears in messages rendered by the Sign-in Widget. If no brandName is provided, a generic message is rendered instead. Further text customization is available through the language and text settings.

Related References

• Okta Sign-In Widget brandName documentation
• Okta Sign-In Widget language and text settings