Okta ServiceNow UD Provisioning Fails With User Not Authorized Error

Okta generates a provisioning error for ServiceNow UD when a misconfiguration occurs in the target ServiceNow UD platform, such as an authentication policy blocking basic authentication. Contacting ServiceNow UD Support to resolve the misconfiguration and re-authenticating the API integration in Okta resolves this issue. The following error appears during provisioning: 

 401. User Not Authorized. Required to provide Auth information

When an administrator attempts to re-authenticate with valid credentials, the API credential validation fails with the following error:

Could not verify the administrator credentials; please confirm that these are set correctly

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Okta Integration Network (OIN)
• ServiceNow UD Provisioning

The error occurs because the ServiceNow UD System for Cross-domain Identity Management (SCIM) remote server reports a 401 error, indicating a misconfiguration in the target external ServiceNow UD platform. For example, a ServiceNow UD authentication policy blocks basic authentication and requires OAuth 2.0 instead.

NOTE: The root cause of the issue varies depending on other ServiceNow UD misconfigurations. Contact the ServiceNow UD Support team for direct assistance to determine the exact root cause and request a dedicated solution.

How is the ServiceNow UD user not authorized error resolved?

Contact ServiceNow UD Support to resolve the platform misconfiguration, re-authenticate the API integration in the Okta Admin Console, and retry the failed provisioning tasks.

1. Contact the ServiceNow UD Support team to review potential ServiceNow UD misconfiguration issues and apply any recommended solutions.
2. Navigate to the Okta Admin Console and go to Applications > Applications.
3. Select the ServiceNow UD application.
4. Go to the Provisioning tab and select Integration in the left settings menu.
5. Select Edit.
6. Enter the correct ServiceNow UD administrator credentials.
7. Select Test API Credentials and verify that the validation succeeds without error.
8. Select Save.
9. Navigate to Dashboard > Tasks.
10. Retry all failed ServiceNow UD application assignment, provisioning, or push group tasks.