YongK.46394 (Customer) asked a question.
안녕하세요
레벨스 김남용 입니다.
Safari는 문제 없고 크롬 에서 Okta Admin Console이 자꾸 403 에러가 발생하는데요.
내부적으로 사무실 IP를 사용해서 지스케일러 항상 켜진 상태로 접속하고 있습니다.
간헐적으로 사무실 IP가 적용되면서 Roaming session detected for user 문제가 발생하는데 어떻게 해결할 수 있을까요?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @YongK.46394 (Customer) Thank you for posting on our Community page!
I would recommend reviewing the SystemLog to understand what is causing this issue. It could be that the browser could be somehow blocked from accessing the Admin portal.
Please see our doc below:
https://okta-support.pixtulate.com/help/s/article/getting-started-with-okta-system-logs?language=en_US
Please also see:
https://okta-support.pixtulate.com/help/s/article/When-Accessing-the-Admin-Dashboard-a-403-Error-Appears?language=en_US
Thank you for reaching out to our Community and have a great day!
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Hello, Paul Stiniguta,
The "security.session.detect_client_roaming" message along with changes in ASN and IP address in the SystemLog suggests that your network may be experiencing a roaming session. In this case, using the Zscaler SASE Always On service could be causing intermittent appearances of your company Wi-Fi's IP address. This change may trigger Okta's security policies, resulting in the Admin Console being blocked.
Best regards
Hello @YongK.46394 (Customer) I would recommend to Open a case with Support to further investigate this matter.