Xiaowei Wu (Customer) asked a question.
Hi,
For some odd reason, i can't seem to use any previously register MFA on my okta-experience.pixtulate.com.
I am wondering if this a way to reset it, just like the one i use for okta-partner.pixtulate.com.
Please advise!
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hello @Xiaowei Wu (Customer) , thank you for contacting Okta Community.
Please email us at community@okta.com. Include the email address of the affected account.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you. The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today
Sensitivity Label: Personal
Hi,
My affected account is
[redacted by moderator]. My okta-partner.pixtulate.com
is fine. I can see all my MFA factors within the setting’s menu.
But it doesn’t work when I try to access anything via
okta-experience.pixtulate.com
.
I also get an email bounce, when I emailed
community@okta.com<mailto:community@okta.com
>.
[cid:
image001.png@01DB8869.96A7BB00
]
Please assist!
Best Regards
[redacted by moderator]
Hello @Xiaowei Wu (Customer) , please do not post your contact information and account details on the community forum.
If you have access to post here and have a paid account, you should be able to open a support ticket from the green "Get support" button on the right side of the Okta Help Center.
Alternatively, you could also try to call the support line.
If you would like to email us, please make sure your email is sent to community@okta.com and will not result in a post here. This is a public space, and private information should not be shared here.
Regards.
--
The new Okta Help Center YouTube channel is your go-to resource for tips, troubleshooting, and best practice videos. Subscribe today