SophiaV.73832 (Customer) asked a question.
All Super Users locked out of Console due to group rule
Using the Integrator Free Plan, I (super user) assigned myself to a bunch of groups. In one of these group settings, I assigned the group to be "helpdesk admins" which then revoked my own super user admin...
Now I'm locked out of my org and I'm blocked out of tech support calls or even making support tickets because my accounts are no longer super admins...
The only message I get now is "contact your super admin for assistance"
For context: I don't have other emails I can use to make another org...
Hi @SophiaV.73832 (Customer) Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the process mentioned in this article at point 2.
Or if you are an Independent Software Vendor (ISV) with an app listed in the Okta Integration Network, email or colleagues at developers@okta.com.
We strongly recommend configuring test users and groups to be used in conjunction with enrollment/authentication policies that would not apply to your admin accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the okta-support.pixtulate.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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