KazumiT.60703 (Customer) asked a question.
how to recover integrator account or create new
I used an integrator account but my iPhone was broken, and my Okta verify app was deleted too.
I tried to sign up for an integrator account using the same email address.
However when I go to https://okta-developer.pixtulate.com/signup/ and try to use the same email I get: "An Okta Integrator Free Plan org already exists for the email provided".
My company only offers a single email address now, no aliases. What should I do?
Thank you.
Hi @KazumiT.60703 (Customer) , Thank you for reaching out to the Okta Community!
Please note that free trial/developer/integrator accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts. You can also review the recovery process mentioned in this article, perhaps the method mentioned at step 2 might be an option.
We strongly recommend configuring test users and groups to be used in conjunction with enrollment/authentication policies that would not apply to your admin accounts.
Independent Software Vendors (ISVs) who have published applications in the OIN can send an email to developers@okta.com with the subject: "ISV - <issue description>" .
If you have a paid production/developer account with us, please leverage it to open a case via the okta-support.pixtulate.com site or call the support line at the numbers listed in this article (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or integrator account with a new email and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter of acquiring Okta Support services would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
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Hi @Mihai Negoita - Okta (Okta, Inc.) , Thank you for your reply.
I understand. Unfortunately, step 2 is not my solution.
Could you tell me how to delete https://okta-integrator-9644251.pixtulate.com/ (my free plan org)?
Do you know where can I contact to delete it?
Thank you and best regards,
Kazumi
That is not an option.
Free trial/integrators orgs fall outside of the scope of support. Trial orgs are automatically deactivated once the trial period has elapsed and the integrator orgs don't expire, but will be automatically deactivated after 180 days of inactivity unless you submit an app to the OIN.
You can submit a request via this form for data deletion for privacy reasons, if needed. This is handled by a different team and is not intended for email re-use.
Regards.
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Hi @Mihai Negoita - Okta (Okta, Inc.)
Thanks for the reply. I understand.
However, the situation is quite difficult. Unfortunately, I’ve realized that sharing a setup guide for Okta integration would require switching to a different IdP.