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0D5WR000020DKyO0AWOkta Classic EngineAuthenticationAnswered2026-08-13T19:27:54.000Z2026-08-13T18:05:02.000Z2026-08-13T19:27:54.000Z

KarlH.02120 (Customer) asked a question.

cannot add my af.okta.mil to my mobile app

every time i try to add my account from af.okta.mil i keep getting pushed in circles with login screens. I use my login.gov, get to the main screen then i get no push notifications because i have no af.okta.mil account on my okta verify app. How do i add this account? It gives me an option to use code or push notification so an account exists.


  • Paul S. (Okta, Inc.)

    Hello @KarlH.02120 (Customer)​ Thank you for posting on our Community page!

     

    While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).

     

    Please contact your company's or service provider's IT support or Help Desk so they can review your account information and provide further assistance.

     

    Thank you for reaching out to our Community and have a great day!

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

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cannot add my af.okta.mil to my mobile app