
zmec8 (zmec8) asked a question.
Unable to install AD agent
When try to install the AD agent and reach the part where I need to login to Okta to connect the agent to Okta, login fails. When I try the reset password option, it says I don't have permission! Please help.

Hi John Adams,
If you need any further details please reach us on :admin@digitaiken.com
Hey John,
I ran into the same problem when doing the AD agent upgrade a couple months back. The issue ended up being our MFA, we have DUO mobile and the prompt wasn't coming in because the traffic for DUO was being blocked on that server. Pulled in a networking guy to get that cleared up and was able to see the DUO prompts. Maybe this is similar to your issue?